FAQ

Frequently asked questions

Shipping

Do you ship internationally?


We ship internationally to London, United Kingdom only at this time. Please contact help@lotusonair.com if you have a special request and we can look to accomodate.




Do you offer free shipping?


We offer free standard shipping to the New York, NY and London, United Kingdom only at this moment.





Membership

How do I become an LOA VIP?


You can join LOA VIP by clicking here: Join VIP or on the main menu to join our program.




What's included in LOA VIP?


LOA VIP members enjoy the following perks: - Free outfits every month - Invitation to LOA events, fitness activities - Free gifts from partners or personalized gifts - Free shipping to the New York, NY & Flat rate shipping to London, United Kingdom




How do I cancel my membership?


You may cancel your membership by logging into your account and canceling within your account portal. You may cancel anytime, however, there are no partial refunds issued.





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